Integrated Quality, Environment and Health & Safety Policy
The general guidelines and objectives that guide the CONTINENTAL RAIL group in relation to Quality, the Environment and Health & Safety are set out in its Integrated Quality, Environment and OHS Policy which, defined by Management, forms part of and is consistent with the company’s general policy.
Our philosophy is based on the conviction that the final quality of our services is a direct consequence of the quality of the work of all its members, just as occupational health and safety depend on proper preventive management and must be another objective of the company, as is respect for the environment. These concepts are not independent but form part of a whole.
Group guidelines
- Achieving the full satisfaction of our customers by guaranteeing strict compliance with the contracted requirements.
- Achieving a high level of innovation in all processes, within a permanent system of continuous improvement, the control and prevention of pollution and the elimination of hazards and reduction of occupational risks for our workers.
- Obtaining the maximum awareness and motivation regarding Quality, the Environment and Occupational Health & Safety among all our interested parties.
- Achieving the objectives established in terms of Quality, the Environment and OHS.
- Establishing the necessary actions in order to assess our risks and opportunities, as well as to create a preventive environment that enhances its efficiency.
- Having the appropriate communication channels so that both company staff and other interested parties can participate and be consulted where relevant.
Management commitments
As a means of fulfilling it, Management declares, through this Quality, Environment and OHS Policy, its commitment to carrying out the following actions:
- Maintaining an effective and efficient Quality, Environment and Occupational Health & Safety Management System, planned, developed and harmoniously integrated into the full range of Management functions and the organisation’s business processes.
- Knowing and complying with the applicable legislation and regulations and other requirements that the organisation may prescribe.
- Ensuring the conformity of our services to the contractual requirements, supported by objective results and evidence.
- Having a system in place to determine and increase the degree of customer satisfaction.
- Setting measurable and quantifiable improvement objectives in order to ensure and demonstrate the continuous improvement of the integrated management system.
- Promoting the implementation of the best environmental practices for the protection of the environment in internal operations, including, among others, the prevention of pollution, the minimisation of the waste generated, and the proper management of electricity and water in all its activities, all based on the rational use of resources.
- Providing safe and healthy working conditions for the prevention of work-related injury and/or ill health.
- Ensuring, through dissemination and training programmes at all levels, that both Management and the rest of the staff are fully familiar with this Policy, with the Objectives and with the Integrated Quality, Environment and Occupational Health & Safety Management System.
Environmental performance
The CONTINENTAL RAIL group identifies the applicable legal environmental requirements and our customers’ demands, complying with current legislation and undertaking to meet the requirements requested by any of the interested parties.
Our environmental commitment is a strategic element in the running of our company, with the environmental aspects assessed annually to transform them into environmental objectives.
Since 2005, when the Integrated Management System (Quality and Environment) was implemented in the group, environmental implementation has been a priority through the progressive training and awareness of the company’s staff.
The General Management of the CONTINENTAL RAIL group has established, in accordance with the Company Policy, a commitment to reduce the environmental impact generated by the activities related to its field of action, through a preventive and corrective approach developed via the Management System.
Our company’s involvement in minimising the environmental impacts that its activity may generate is expressed through the various elements that make up its Management System, such as:
- Developing environmental actions based on the expectations and requirements of customers, staff and society as a whole.
- Minimising environmental risks and implementing the corresponding opportunities derived from those requirements and expectations.
- Prior identification and periodic assessment of compliance with current environmental legislation.
- Periodic verification of the measures applied to reduce the environmental impacts detected.
- Planning environmental objectives in the development of our activity, and monitoring them.
- Planning control indicators intended to verify good performance and/or its improvement in environmental matters.
- Establishing a programme of internal audits that verifies and checks the level of implementation of the System in environmental matters.
- Providing Clean Points across the scope of our activity (maintenance workshops, works and offices) for the segregation of waste, prior to its subsequent removal and recycling.
Certifications
CONTINENTAL RAIL, S.A.U. holds certifications in Quality Management (ER-1274/2005), Environmental Management (GA-2005/0363) and Occupational Health & Safety Management (SST-01/09/2024) issued by AENOR CONFÍA, S.A.U.
Compliance with the provisions of the Integrated Management System is the responsibility of the entire organisation of the CONTINENTAL RAIL group. Our advance thanks for supporting this policy.
Mr Pablo Bilbao Mayor
Manager of the CONTINENTAL RAIL group
Madrid, 1 June 2026